Express Passport Reviews

After reading countless horrible reviews about this company, I thought I was scammed. Turns out this company is legitimate, they just have extremely poor customer support. I needed my passport renewed and expedited. New Passport just showed up yesterday, just in time for my trip. If you ordered something from this company, don't expect much communication but from my experience I got what I paid for. Express Passport, just a suggestion but you may want to focus on giving your customers better support, improve your communication so people feel good referring you. Thank you

The 1800 number they will never answer. Try for yourself. The email will never be responded to. Again try for yourself.

still haven’t heard back.. this website is still a scam. don’t ever use it. take my word for it too!!

THIS IS A SCAM!!!!!!! i paid all this money only for them not to answer my calls or emails. their customer service is NON EXISTENT!!!!! you have to have an appointment for an acceptance agent to sign your documents. NO ONE can get an appointment right now. they should tell you this before you pay all that money. if you can’t get an appointment, how are you supposed to get it signed and mailed in by the next day?! horrible!!!! they won’t contact me back to get a refund. DO NOT USE THIS SITE!!!!!!
Your website is still a freaking scam. you can’t use 3rd party websites like yours unless your trip is 14 days out. THAT’S IT!!!!! you need to state that on your website!! the post office wouldn’t accept my information!!! i want my money back now. your website doesn’t clearly lay out all the rules and guidelines!!!

They took my money to help me expedite my passport application. Thier app was not working and I reached out for support and they would not return my calls or emails. They are a scam and you can find bad reviews about them all over the internet as they also operate at govworks - so beware.

HORRIBLE EXPERIENCE.
DO NOT USE THIS SITE.
I have tried to 'live chat' aka an email. I have been on hold for 25 minutes and haven't spoken to or heard a message from anyone. I paid $171.95, did not receive a prepaid label and I still have to bring $172 check for the actual passport. I only have a couple of hours to submit and they have made it clear they will not refund. I think this is a scam and they stole my SS#

If I can give this company 0 I would!! I made an order about 6 weeks ago and never received a follow up email or mail in the mail. I was on hold for 30 minutes and they hung up on me!! Terrible, scam! Dont waste your time. Take it from my loss

This expresspassport.com is a scam. I somehow directed to it while searching local post office. No one pick up the phone after taking your money, all it does is to send you an envelop and application, which you can get from the local post office for free. I need to find out how to get refund now!!
Also they said they are processing. It’s another scam. Because there is nothing they will process. They did not have any information but is saying they are processing. Processing what?
And there is NO WAY to contact them.
Just refund me.

Don’t believe the hype they are definitely a spam they will take your money, never email you back, and they do not answer the phone number provided had to cancel my trip all thanks to this site.

I have been trying for two weeks to get a refund. I have called, emailed and left voicemails. I did receive one email back with a link on how to get a refund but the link is invalid!!! Total scam.

This company is basically a money grab. You don't need them to expedite your passport. You can do it all yourself through your local post office. They send you a bunch of paper work but leave out the fact you are supposed to have a release letter givingthem permissionto act on your behalf, a copy of your itinerary and can't process till 2 weeks before your trip to hand walk your application from your post office to fedex. The postmaster at my local PO said most people don't know the rules regarding a 3rd party representation. Save your money! YOU CAN DO IT!

This website is a scam, there is no expedition. They start your process way after you sent out your information and already paid for everything. You're better off going to a local post office than this hoax of a website. Their customer service horrible cannot help you any way, they just sit their in silence thinking of ways of how to explain that they're "helping" you. Going to lose thousands of dollars on a trip, because express passport doesn't actually expedite anything.